CUSTOMER INFORMATION
DELIVERY POLICY
Last updated: August 2026 · alexandruvlad.com
1. DELIVERY METHODS AND COSTS
All prices are shown in Romanian lei (RON), VAT included. The delivery cost is calculated in the basket, before you confirm the order, and appears as a separate line on the invoice.
| METHOD | COST | TIMEFRAME |
|---|---|---|
| Pickup in Cluj-Napoca | Free | By appointment |
| Parcel locker | 15 RON | 2–5 working days |
| Courier, to your address | 20 RON | 2–5 working days |
| International | 75 RON | 7–21 working days |
| Ebooks | Free | Immediately after payment |
Timeframes are counted from payment confirmation, not from the moment the order is placed. Working days exclude weekends and public holidays.
2. LARGER ORDERS
More books mean a heavier, bulkier parcel, so the courier and locker cost rises in steps. Pickup is never affected.
- 4–6 physical books: +5 RON
- 7–9 physical books: +10 RON
- 10 or more physical books: +15 RON
A single order may contain at most 5 copies of the same title. For larger or wholesale orders, write to [email protected] and we will arrange it directly.
3. INTERNATIONAL DELIVERY
Parcels outside Romania are shipped at a flat rate of 75 RON, which replaces the domestic cost and any quantity surcharge — it is not added on top. Orders are capped at 5 copies because of courier and customs limits; for anything larger, contact us before ordering.
Any customs duties or import taxes charged by the destination country are borne by the buyer. We cannot estimate them in advance, as they differ from country to country.
4. PICKUP IN PERSON
You can collect your order in person, free of charge, from the professional address below. Please arrange a time beforehand — the address is a working office, not a shop with fixed opening hours.
VLAD V.A. ALEXANDRU PFA
Str. Poet Grigore Alexandrescu, Nr. 49, Sc. 1, Ap. 2
Cluj-Napoca, Cluj, România
+40 769 379 868
5. TRACKING AND RECEIPT
Once the parcel leaves, you receive the tracking number by email. If you have an account, it also appears on the order page, together with its status.
On receipt, please check the parcel is intact in the presence of the courier. Any damage must be noted on the delivery document — afterwards it becomes much harder to prove it happened in transit.
If the parcel arrives damaged or the contents are wrong, see the returns policy. Your statutory rights are unaffected by this page.
6. DELAYS
The Seller is not liable for delays caused by the carrier or by force majeure. If a parcel is clearly late, write to us with the order number and we will follow it up with the courier ourselves.
Contact: [email protected] or the secure contact form.